SERVICES

IT Consulting:

  • Break/fix issue resolution
  • Projects are fixed bid (PC replacements, server replacements, wireless solutions, etc)


SaaS:

  • Office 365 w/Mailbox Managment
  • E-mail anti-malware/anti-virus/anti-spam
  • SaaS Backup


Maintenance:

  • Server / Network Monitoring
  • Patch Management
  • Managed AntiVirus
  • 3rd party software support
  • Remote Support
    • Business Hours Support (8a-5p): Unlimited included
    • After Hours Support (5p-10p): Billed hourly, 1-hour minimum charge +30min increments thereafter
    • Overnight Support (10p-8a: Service fee + After Hours Support Charge
  • On-site support: Billed hourly


BCDR:

  • On-site local backup with off-site cloud retention
  • Backup monitoring


Firewall / VPN:

  • Managed Firewall + VPN