SERVICES

IT Consulting:

• Break/fix issue resolution
  
• Projects are fixed bid (PC replacements, server replacements, wireless solutions, etc)
  

SaaS:

• Office 365 w/Mailbox Managment
  
• E-mail anti-malware/anti-virus/anti-spam
  
• SaaS Backup
  

Maintenance:

• Server / Network Monitoring
  
• Patch Management
  
• Managed AntiVirus
  
• 3rd party software support
  
• Remote Support
  
  • Business Hours Support (8a-5p): Unlimited included
    
  • After Hours Support (5p-10p): Billed hourly, 1-hour minimum charge +30min increments thereafter
    
  • Overnight Support (10p-8a: Service fee + After Hours Support Charge
    

• On-site support: Billed hourly
  

BCDR:

• On-site local backup with off-site cloud retention
  
• Backup monitoring
  

Firewall / VPN:

• Managed Firewall + VPN